FAQs

Sure, here are some frequently asked questions (FAQs) for candle websites:

1. How long does the average candle burn?
A. Over 40 hours depending on the size of your candle. The smaller candles will not last as long.
2. What wax is used to make your candles?
A. Soy, all natural wax for most candles. A few of the specialty candles may have a small amount of paraffin wax to ensure candle stability. 
3. Can I request a fragrance that is not listed? 
A. Yes, there may be a longer wait time if the fragrance has to be ordered or created. 
4. Are your candles eco-friendly and sustainable?
A. Yes.  
5. What is the best way to properly extinguish a candle?
A. Using a candle snuffed is the best and safest way to extinguish a candle.
6. How can I care for my candles to ensure they last longer?
A. By burning candles for no more than 4 hours at a time. 
7. Are your candles safe to use around pets and children?
A. Yes, because our candles are made from soy wax they are safe to use around children and pets. 
8. Do you offer international shipping?
A. Not at this time.
9. Can I customize or personalize candles for special occasions or events?
A. Yes! Most of our candles are customizable. Extra fees may apply.
10. Are there any bulk or wholesale pricing options available?
A. Yes! Please reach out to us directly for pricing options. 
11. Are your candles hand-poured or mass-produced?
A. All of our candles are hand poured. 
12. Do you have any candle care tips or safety guidelines?
A.  Our candle care cards are included with every order. 
13. Are there any special deals or promotions for first-time customers?
A. Yes, if you sign up to receive emails and special promotions you will receive an email with a one-time discount code that you can apply at checkout. 
17. What payment methods do you accept?
A. 
18. Can I track my order once it's been shipped?
A. Yes you will be notified once your order is shipped and provided a tracking number. 
19. Do you have a loyalty or rewards program for frequent customers?
A. We are currently working to create a loyalty program. 
20. How can I contact customer support if I have further questions or issues?
A. Please see our contact us page.